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Overview

Modria provides a RESTful API that enables you to build a custom Resolution Center. Using the Modria APIs, you can:

  • Create users
  • File a case
  • Access case details
  • Access case files
  • Access case timeline
  • Take action on a case
  • Generate reports
  • Get a list of one or more disputes, based on a search
  • Get all the details of the dispute (custom fields, timeline, chat, documents, assigned contacts, tasks)
  • Run a task or a user action against a dispute
  • Update and manage contacts

The following chapters lead you through the process of using the APIs:

Revision History

Revision DateDescription of Changes
8/12/2016Added new parameters to the getDashboardList and getDashboardReports methods of the Reports API.
7/5/2016

Added the getcaseListByFieldName and getCaseListFiltersWithDomainName methods to the Dispute API.

Modified the getcaseList method of the Dispute API to limit the number of pages returned to a maximum of 100.

Added the getDocumentLink and getCaselistDownloadlink methods to the Document API.

6/20/2016Added the Messages API.
5/20/2016

Added the Button API.

Made the following updates to the Contact API:

Added totalContacts, timezoneRegion, timeZone, and dateTimeFormat response parameters to the following resources:

  • getMyContactDetails
  • getContactsByCriteria
  • getContactDetails
  • getContactsByRole
  • getContactsByDispute

Added timezoneRegion, timeZone, and dateFormat request parameters to the following resources:

  • submitContact
  • updateContactDetails

Added timeZoneList, dateTimeFormatList, defaultTimeZoneRegion, defaultTimeZoneOffset, and defaultTimeFormat response parameters to the following resource:

  • getAddContactFormData
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